management, arranging, telling, leadership
Leadership is the art of getting someone else to do something you want done because he wants to do it.
People ask the difference between a leader and a boss. The leader leads, and the boss drives.
You have to have your heart in the business and the business in your heart.
heart, business, leadership, heart
Be a yardstick of quality. Some people aren't used to an environment where excellence is expected.